Frequently Asked Questions
If I'm buying for a puppy, which sized bandana will get the most wear?
We definitely try to stretch our range of adjustability as much as possible with each of our products, for longer wear in growing puppy's we would recommend sizing up for their measured size!
We definitely try to stretch our range of adjustability as much as possible with each of our products, for longer wear in growing puppy's we would recommend sizing up for their measured size!
How do the bow ties attach to the collar?
our pet bow ties (both standard and sailor bow style) have 2x elastic loops sewn onto the backs that you then thread the collar through. It allows them to sit flush against the pets neck
our pet bow ties (both standard and sailor bow style) have 2x elastic loops sewn onto the backs that you then thread the collar through. It allows them to sit flush against the pets neck
I am looking for a specific fabric that isn't listed, does pooch & co. offer custom orders?
Absolutely we do! Just contact us via email at hello@poochandco.com.au, providing us with a description of what you had in mind and we will endeavour to meet all of your needs!
Do you offer click & collect?
we do offer click & collect from our working address in Koo Wee Rup, Victoria, simply choose pick up as your shipping method once you get to the checkout. Once your order is ready, you will get a confirmation email containing the pick up address.
I bought a collar for my dog but it doesn't fit, can I return/exchange it?
We have included sizing for all of our products so we definitely recommend measuring to avoid incorrect ordering. Although if you wish to exchange for a different size we would be more than happy to, providing you cover the costs of the return shipping.
What is the turn around time for orders?
Due to the handmade to order nature of each item, please allow up to 15 business days from date of order for your products to be dispatched.
Please keep in mind if your item is being shipped, delivery times are out of our control.
Absolutely we do! Just contact us via email at hello@poochandco.com.au, providing us with a description of what you had in mind and we will endeavour to meet all of your needs!
Do you offer click & collect?
we do offer click & collect from our working address in Koo Wee Rup, Victoria, simply choose pick up as your shipping method once you get to the checkout. Once your order is ready, you will get a confirmation email containing the pick up address.
I bought a collar for my dog but it doesn't fit, can I return/exchange it?
We have included sizing for all of our products so we definitely recommend measuring to avoid incorrect ordering. Although if you wish to exchange for a different size we would be more than happy to, providing you cover the costs of the return shipping.
What is the turn around time for orders?
Due to the handmade to order nature of each item, please allow up to 15 business days from date of order for your products to be dispatched.
Please keep in mind if your item is being shipped, delivery times are out of our control.